Refund policy

Please inspect your order upon receipt and contact us immediately at hello@smithsonart.com if the print or frame is damaged, defective, or if you received the wrong item, so that we can evaluate the issue and make it right.

If your item is to be returned, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without contacting us first can’t be accepted. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Unfortunately, we can't offer refunds for change of mind for originals or prints and framed prints, which are custom made.